Privacy & Cookies

When we created Fare*Tessile we were sure that your help would prove crucial for our growth and improvement, and we were just as sure that we would be constantly in touch with you, in order to better satisfy your requests. Our collaboration also means that we will have to handle the personal data that you provide to us, defending them in the best way possible.

Data controller

The Data Controller of the data gathered after browsing or using this site is FareTessile, Luca Trucco & C. sas, with registered office in Corso Indipendenza, 31, 12038, Savigliano (CN), Italy. To contact the Data Controller you may write to info@faretessile.com.

Types of data processed

While navigating our sites, the IT systems and software procedures that operate this web site collect some personal data, the transmission of which is implicit in the use of internet communication protocols. This information is not collected with the intent of associating it with identified users but, by its own nature, could lead to the identification of users through processing and association with data held by third parties. This category includes IP addresses or domain names of the computers used to connect to the website, URI (Uniform Resource Identifier) addresses of the requested resources, time of the request, method used to submit the request to the server, size of the file obtained in response, numerical code indicating the server response status (successful, error etc.) and other parameters related to
the operating system and the userÔÇÖs computer environment. FareTessile will use this data only to obtain anonymous statistical information about website usage and to check its correct functioning. The data could be used to ascertain liability in the event of any cybercrimes against the website. Aside from this possibility, this data will not normally be kept on our systems for more than thirty days.

On our site Social Buttons/Widgets may also be found. These are special buttons, picturing icons of Social Networks (e.g. Facebook and Twitter) and interactive social walls (e.g. walls that show Instagram photos, tagged with a certain hashtag) that show content from the relative Social Network. These buttons allow users browsing the site to be immediately connected to those social networks. If you click on one of those Social Buttons/Widgets and/or on the social walls, the corresponding Social Network will acquire the data in reference to your visit. By deciding to click on these Buttons/Widgets, users will share their own information with those Social Networks. Except for these cases, in which the users willingly share their own data, FareTessile will not share any navigation data or personal data, acquired from their sites, with the Social Networks accessible through social buttons/widgets and social walls.

Processing method

The collected data will be processed by IT, electronic and paper tools and supports, in full compliance with the legal provisions aimed at ensuring its safety and confidentiality, as well as the accuracy, updating and relevance of the data with respect to the stated purposes. You can help us to ensure that your data is always accurate by communicating updates to the address info@faretessile.com.

The data that you will provide us with will be processed by people that have been designated by the Data Controller as responsible for processing, according to the respective authorization profiles assigned. They will be able to carry out the operations of consultation, use, processing, comparison and any other pertinent operation, even automated, only in cases where this has been expressly authorized. We will process your personal data only for the purposes strictly relevant to each service requested and used. In all cases where we intend to use your data for further motives or purposes different from providing the requested service, we will ask for your consent before proceeding with the treatment.

Newsletter subscription

Newsletters are messages with promotional and advertised content sent to anyone who requests it. On our site, newsletters donÔÇÖt consist in messages addressed to a general audience, but rather they are specifically thought out, depending on the subscriberÔÇÖs gender, language and country of origin. We employ the information given to us to divide our subscribers into these categories, namely of gender, language and country of origin, thus ensuring a tailored, optimal form of communication, as relevant as possible to the subscriber and his/her requests and interests. The data provided by you during the subscription process will be saved until you request your subscription to be canceled, in which case we will proceed to delete your data from our database within 72 hours from the submission of the cancellation request. These newsletters will be sent to you only upon receiving your explicit consent, which will therefore be the legal basis on which we will be able to process your data.

Purchasing products

The data you provide us with will be used to process your orders and related activities (sending goods, invoicing, payment management and related activities, etc.). The completion of the sales contract will therefore be the legal basis on which we will process your personal data, which will be kept only for the time required for the fulfillment of the obligations imposed by law in relation to the performance of the sales activity.

Customer Care

FareTessile provides you with an assistance service, accessible via email, that is aimed at accommodating customersÔÇÖ requests before, during or after the purchase of a product. Some personal data may be requested, in a few cases where they are necessary to process your requests of clarifications, information about a purchase, shipments, returns, payments, products, to handle complaints, to process requests for registration to loyalty programs, etc. With your prior consent, we may collect some personal data through specific questionnaires, aimed at assessing the degree of satisfaction that you feel for the services provided by our Customer Care.


Consent to the processing

Whenever your explicit consent is required for the processing of your data, it will be collected in advance. Said consent will be specific for each individual purpose and it will be explicit, non-compulsory and unconditional.

We will also process your data for the purposes described below only with your specific consent, revocable at any time by writing to customercare@faretessile.com

Rights of the interested parties

At any time, the subjects to whom the personal data refer may exercise the rights, recognized by the law - Article 7 of the Data Protection Code-

According to the same Article you have the right to request the cancellation, transformation into anonymous form or the blocking of the data processed in violation of the law, and to oppose in any case, for legitimate reasons, its use.

Cookies and how we use them

Cookies are small text files that the sites visited by the users send to their terminals, where they are stored to then be resent to the same sites on the following visit.

Cookies are used within the site mainly to improve your browsing experience. For example: if you have visited a page of our site, personalizing it, cookies make it possible to show you your personalization in the next visit. If you want to make a purchase and you fill the cart but have to leave the session or turn off the computer before completing your order, during your next visit you will still find the products you previously put in the cart. This is made possible by cookies. We remind you that, through cookies, none of your personal information (e.g. name, surname, email) can be traced by us. Once saved on your computer, cookies can only be read by the website that created them. Some cookies are necessary for the proper functioning of the site, others are not. In any case, remember: you have the ability, at any time, to set the browser on your computer to accept all cookies, only some, or to disable them.